Frequently Asked Questions
Technical Specifications
• Jeweler's alloy + 18K fine gold plating
• REACH (EU) certified: Nickel-free, Lead-free, Cadmium-free
• Hypoallergenic - SGS tested
• Unique piece – only one of this jewelry item exists 🌟
Take care of your light
• Last on, first off: Wear them after your cream and perfume
• Avoid water and chemicals: Shower, pool, sea 🚫🌊
• Storage: In its individual JANAÏA pouch
• Cleaning: Soft, dry cloth only
📖 Full care guide available
Shipping & Returns
Shipped from Martinique within 24-48 hours
Delivery times:
• 2-3 days in Martinique and the West Indies
• 5-10 days to mainland France
• International depending on destination
Returns within 14 days (except earrings for hygiene reasons)
⚠️ Replacement impossible (unique piece)
You can choose:
• Another piece of jewelry of equivalent value (subject to availability)
• A refund (conditions detailed in our General Terms and Conditions of Sale)
Return shipping costs are the responsibility of the customer
14 days to change your mind
You have 14 days from the receipt of your order to change your mind.
⚠️ ATTENTION: Earrings are non-returnable (hygiene reasons)
Return Conditions:
• The item must be in its original condition, unworn, and undamaged.
• Original packaging must be kept.
• All accessories and documents must be included.
• Contact our customer service to initiate a return.
⚠️ Replacement not possible (unique item)
You can choose:
• Another piece of jewelry of equivalent value (subject to availability)
• A full refund
Refund:
• Refund of the purchase price within 14 days of receiving the return.
• Shipping costs are non-refundable.
• Refund will be made to the original payment method.
What are the shipping costs?
Shipping is calculated based on your location and the items in your order. You will always know the shipping cost before completing your purchase.
Rates:
• Martinique - In-store pickup: FREE
• Martinique - Home delivery: from €8.50 (FREE for orders over €70)
• Metropolitan France, Corsica & French overseas departments: €12.90 (FREE for orders over €99)
• International: depending on destination
All shipments include a tracking number.